Sandals are amazing (but too narrow for my foot), return policy is awful
(copy and pasting my email to Laiik below)
Hello, my husband ordered these for me for my birthday, and he ordered them a little early to ensure that they would be here on time. He did not realize it was only a 14 day return policy (he received them about 2.5 weeks before my birthday). Immediately the clogs were too big, he ordered larger because he was reading reviews/comments and it said to size up/they run small. We exchanged for the smaller size, and those are too tight on me. We sent back the 2nd pair quickly, and now we are finding out that we cannot be refunded and we are stuck with $180 to your store?! We returned everything within a month of receiving it, we were quick to return and make decision on getting the smaller size, and deciding that they did not fit well. I have looked at your other products to spend the $180, but there is nothing that I want to spend that much money on, it is a lot of money and I don't want to hastily spend it. I even offered for my mom to use the gift card because she loved the sandals, but she wants the red ones in 38, and you do not have those in stock. This return policy is absurd and I will be posting on social media with this same complaint. Thanks. Adriana
Rated 5 out of 5
Rated 5 out of 5
Rated -1 on a scale of minus 2 to 2, where minus 2 is Runs Small, 0 is True to Size and 2 is Runs Large
Thank you for your message and review, Adriana. We are sorry for your recent experience with us. We always try to do right by our customers and we have been trying to do so in this case too.
Regarding our return policy, we try to be as clear as possible -- before, during and after purchase -- that we have a 14 day window. In your case, we did go beyond our policy to accommodate you by offering an exchange or full store credit. As a small business, we try to bend over backwards to make our customers happy within our means. Our free shipping and free exchanges alone come at considerable cost to us, and we are happy to bear it, but we also have limits which we can't exceed. We are gladdened that in the end we were able to find the right pair of shoes for your mom!